At Encuentro Coffee, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or purchase from us. This policy complies with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy laws.

By accessing our website or submitting your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect the following types of personal information:

A. Information You Provide

When you interact with our website, you may provide personal data such as:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely via third-party payment processors)

B. Information Automatically Collected

We automatically collect certain information when you browse our website, including:

• IP address
• Browser type
• Device type
• Cookies and tracking data (see Section 6)

How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Provide customer support
• Send you updates about your order
• Communicate marketing offers, product launches, and newsletters (with your consent)
• Improve our website and shopping experience
• Comply with legal requirements

Sharing of Information

We do not sell your personal data.

We may share your information only with trusted service providers for business purposes, including:

• Shipping partners (to deliver your order)
• Payment processors (to process your payment securely)
• Marketing and analytics services (e.g., Google Analytics, Klaviyo)

All such partners are contractually obligated to use your information solely to provide services on our behalf and in compliance with applicable privacy laws.

Your Rights Under California Law

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know – You can request details about the personal information we collect and how it’s used.
• Right to Delete – You can request we delete your personal information.
• Right to Opt Out of Sale/Sharing – We do not sell personal data, but you can opt out of marketing data sharing.
• Right to Correct – You may request correction of inaccurate information.
• Right to Limit Use of Sensitive Information – We only collect data necessary to fulfill your requests and orders.

To exercise any of these rights, contact us at:

📧 info@encuentrobeverages.com

Cookies & Tracking Technologies

Encuentro Coffee uses cookies and similar tracking tools to:

• Remember your preferences
• Save shopping cart contents
• Analyze site performance
• Personalize your browsing experience

You may opt out of non-essential cookies through your browser settings or visit www.aboutads.info/choices.

We also partner with advertising services (e.g., Meta, Google, AdRoll) that may use cookies on our behalf. We do not control third-party cookies, so we recommend reviewing their respective privacy policies.

Data Security

We take your privacy seriously and follow industry best practices to protect your information.

• All sensitive data (e.g., credit card info) is encrypted via SSL/TLS.
• Access to personal data is limited to employees who need it to perform business functions.
• We store data in secure environments with regular monitoring.

External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies when visiting those sites.

Children's Privacy

Encuentro Coffee does not knowingly collect or solicit information from anyone under the age of 13. If you believe we have information from a child under 13, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the “Effective Date” at the top. If significant changes are made, we will notify you via email or site notification.

Contact Us

For questions about this policy or to make a privacy-related request, contact:

Encuentro Coffee

📧 info@encuentrobeverages.com